FAQ's
FIND AN ANSWER TO YOUR QUERY OR QUESTION
WHERE DO NEW EVENTS GET ANNOUNCED?
New events will always be announced first on our Facebook page HERE. Please make sure you follow the page.
IS THERE A SPECIFIC FACEBOOK PAGE FOR TRADERS?
If you have traded with us previously you can join our Facebook trader group HERE. We intend to keep this group exclusive for our regular traders. We will announce new events to our group first before we announce events on our main FB page.
CAN I BOOK MORE THAN ONE EVENT?
You can book as many events as you wish BUT please do not book more than you can commit to. You will be required to pay a £10 non-refundable deposit per event for all bookings. Booking events and then dropping out later causes many different issues with the event planning process. However, we do understand that things crop up that will mean a trader cannot attend a booked event.
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It is the traders responsibility to inform us as soon as possible that they cannot attend a booked event. Failing to communicate with us can lead to further bookings being removed and no refund of the deposit(s) will be applicable.
DO I NEED MY OWN GAZEBO SETUP FOR OUTDOOR EVENTS
Yes, all outdoor events do require your own setup. You will require a 'sturdy' gazebo (flimsy multiple piece gazebos are not allowed), table(s), chair, 4 suitable weights (at least 20kg per leg), and anything else you need to trade at an event.
ARE TRADERS PROVIDED WITH ANY EQUIPMENT TO TRADE?
All venues are different. As mentioned above, ALL OUTDOOR events will require traders to provide their own gazebo setups (with suitable weights). A small number of INDOOR event venues do provide a maximum of 1 table (but not all). If you have any questions regarding this subject, please contact us to confirm.
HOW ARE THE PRICE OF PITCH FEES SET?
Most event venues require us to 'rent' the space where the market will take place, this is the main expense of running an event. At others, we have to pay a % of the pitch fee to the venue. Other costs that contribute to the pitch fee include advertising, admin and on the day event staff costs. We try to keep pitch fees as low as possible, and we continue to work with venues to reduce fees where possible. Please email us for the updated pitch fees which vary per venue
DO I NEED TO PAY A DEPOSIT?
Yes, we will now ask for a £10 non-refundable deposit (per event) for ALL booked events from 2024. The deposit is payable at the time of booking. Please note - Pitches are not secured until the deposit(s) are paid.
WHAT HAPPENS IF I DON'T PAY FOR MY PITCH ON TIME?
At the time of invoicing we will send over an email explaining the date by which pitch payment MUST be made, should payments not be received by his date we may release your pitch to traders on the waiting list, and thereafter to new enquiries. We are happy to allow a reasonable amount of extra time to make payment should this be required but you MUST advise of this BEFORE the date payments should be received by.
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We will usually send a maximum of 2 reminders before releasing your pitch but for busy events we may only send 1 prior to the date payment must be made by. If your pitch is released, we cannot guarantee that you will be able to attend the event at a later date. Once a pitch is transferred to another trader, they will then have priority. Failing to make payments for events, or failing to communicate with us on a regular basis will lead to bookings being removed.
DO YOU HAVE MORE THAN ONE TRADER OF THE SAME TYPE AT EACH MARKET?
Yes. In most instances we will have more than one trader selling similar items, this is to offer choice to visitors but also to make sure we can fill pitches to keep costs low. Empty pitches cost us money. We will always try to avoid over duplication where possible. Where a trader sells a very specific item e.g. Body Shop, Avon, Usbourne Books, or hot food type (e.g. Pizza) we will only allow one trader.
I NEED ELECTRIC/POWER TO TRADE, IS THIS OK?
Some venues do have electric available BUT this varies, and can be limited so you will need to tell us if you need access to electricity at the time of booking. All electrical equipment used at an event must be PAT tested and adhere to any other safety requirements.
CAN I BRING MY GENERATOR?
Yes, BUT this MUST be a DIESEL/LPG generator, PETROL IS NOT ALLOWED. Please let us know that you have your own power source when making your booking, and also what this is.
WHAT SIZE IS MY PITCH SPACE?
Standard pitch spaces are 3m x 3m for outdoor events and 1x 6ft table at indoor events. If you are a trader who will be trading from a trailer, horse box, or other setup your pitch space will be relevant to the size of this. If you require more space you MUST let us know at the time of booking. Additional fees will be required for larger setups.
HOW ARE EVENTS ADVERTISED?
To assist in promoting an event, we will advertise by all, or some of the following ways –
- Facebook paid advertising (this usually has reach of between 8K - 30K+ dependant on event)
- Advertising on our own Facebook/Instagram page
- In local relevant Facebook groups i.e. community pages and event pages
- By advertising dates in local publications
- By asking the venue to promote the event on their own social media channels, website, or suitable places around the venue
- Radio mentions on Rotherham radio (where events are in South Yorkshire)
- By asking participating traders to promote the event on their own social media or website by providing a promo poster
- Placing promotional ‘Market Here this Sunday/Weekend’ or similar banners on site up to 7 days before the event. (Where possible)
WHAT FOOTFALL DO YOU GET AT EACH EVENT?
Footfall is extremely hard to predict, particularly over the last couple of years with COVID and with the cost of living crisis. Weather and other events in the local area also have a massive affect on footfall at events. Footfall can vary massively between venues, time of year, and by event - These are things that are mainly out of our hands, and have no control over. We always want every event to be busy and attract as many people as possible, but unfortunately the number of people who attend events can differ so much that we try not to give any specific numbers.
Little Hummingbird Events cannot be held responsible for footfall at events. We will promote every event by most, or all of the ways mentioned above. We encourage traders to promote the event they attend on their own socials and/or website. We will send over a promo poster to use shortly before the event date.
DO I NEED PLI (PUBLIC LIABILITY INSURANCE) TO TRADE AT YOUR EVENTS?
Yes, we would advise that every trader has suitable Public Liability Insurance (PLI) in place. We also ask that new traders provide a copy of their policy when making their first booking, and all traders keep us updated with renewals.
CAN I GET ASSISTANCE WITH SETTING UP MY GAZEBO IF REQUIRED?
Our team are more than happy to assist you with setting up your gazebo, or helping you to unload/load your vehicle where possible and if available. Please ask one of the team on the day. Please note that the team are not responsible for any breakages resulting from assisting a trader with setup.
I CAN'T ATTEND AN EVENT, CAN I GET A REFUND?
Where a trader notifies us of their inability to attend 14 days or more BEFORE the event date we will offer either a transfer of pitch payment or a full refund. Within 14 days to 8 days before the event, we will ONLY offer a transfer of pitch payment. If a trader notifies us of non-attendance 7 days or less before the event start time, no refund or transfer will be offered. You can find more info in our Booking T&C's here.
WHAT HAPPENS IF AN EVENT IS CANCELLED?
Events are usually only cancelled due to weather e.g. wind or snow but on rare occasions this can be due to other reasons outside of our control. If an event is cancelled we will offer the trader an option of a full refund or a transfer of their payment/deposit to their next booked event.
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If there is inclement weather and the trader does not attend the event but the event goes ahead, no refunds or transfers of the pitch fee are applicable.